A NEW ERA FOR YOUR COMPANY’S QUEUE MANAGEMENT
Instead of using many systems that do not integrate, choose a platform that integrates all solutions, avoiding productivity and information losses, for reworking and retyping.
DIGA’s Queue Management is a solution that, together with DIGA's Interactive Content Management and DIGA's Video Service with KPI, will take your company’s service and communication to a new era.
Manage the whole process of the service provided to your customers, from the ticket emission and service alerts to real time reports with strategic information.
This solution is an indispensable ally for the administrator, who can monitor and evaluate the whole process, besides measuring the performance of the team and the satisfaction with the provided service.
DIGA’s GAF is modularized and can be personalized according to your company’s needs. See the modules.
ONLINE SCHEDULING and
VIDEO SERVICE
INFORMATION
PANEL AND
CONTENT MANAGEMENT
TICKET
KIOSK
AUTO SERVICE
KIOSK
KPI DASHBOARD
UPDATED IN
REAL TIME
DIGA’s GAF changes the whole environment: your customer feels the innovation and organization from the scheduling (that can be online or in order, according to the number taken).
The monitors that show the numbers being served can show contents of your choice (TV channels or company’s content), taking advantage of the moment of attention, while numbers are being called.
It's also possible to served even when the attendant is not physically present, through video service kiosks.
MODULES
DIGA’s GAF is modular: you can set it according to your needs.
SERVICE
SCREENING
UNIT AND
GLOBAL SETTINGS
GLOBAL
MONITORING
OPTIONAL
ONLINE
SCHEDULING
OPTIONAL
CHAT
OPTIONAL
USER
REGISTERING
TEAM
PLANNING
OPTIONAL
ONLINE
SCHEDULING
MONITOR
OPTIONAL
NOTIFICATIONS
OPTIONAL
SMS
QUEUE
OPTIONAL
SCREENING
CUSTOMIZATION
OPTIONAL
ATTENDANTS
PERFORMANCE
OPTIONAL
VIDEO
SERVICE
OPTIONAL
OPINIÔMETRO
SERVICE
MODULE
SCREENING
MONITORING
OPTIONAL
REPORT AND
GRAPHS
OPTIONAL
VIDEO SERVICE
MONITOR
OPTIONAL
VOICE RECORDING
OPTIONAL
AN ENVIRONMENT WITH A MUCH MORE ORGANIZED SERVICE FLOW
For your customer, more organization and agility. As all good service should be.
SCREENING
In this pre-service module, tickets are emitted according to the service chosen and priority. It’s possible to customize the ticket with name and ID.
VIRTUAL TICKET
Service is generated and registered without going through screening.
SMS TICKET
Provide many options for your customer to emit a ticket:
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Queue Management Kiosk;
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WhatsApp: The customer chooses the kind of service, receives a number and queue information on Whatsapp;
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SMS: The customer takes a number at the kiosk and provides a phone number. The system will inform the position and when the service time is approaching.
SERVICE
Module where services coming from queue, scheduling and video are made.
YOU NEVER GET A SECOND CHANCE TO MAKE A GOOD FIRST IMPRESSION
Innovate the service, even before it begins.
QUEUE MANAGEMENT KIOSK
The impact starts at the arrival. Say goodbye to ticket rolls or ugly printers.
The Kiosks print tickets separating the services according to the solicitation, priority, or category. The ticket will automatically join the queue.
DIGA’s kiosks are 100% digital, take up very little room, are durable and practical. On top of all that, they decorate any environment.
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Touchscreen
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Tickets printed in thermal paper
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Hidden wheels to easy reallocation
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Can be plotted according to the company’s visual identity
INFORMATION PANEL: GRABS ALL THE ATTENTION
The same screen that shows the next being served may display TV channels or the company’s information, as a Corporate TV or Digital Signage. It’s a powerful communication channel with your customer.
NEXT, PLEASE!
YOU CHOOSE HOW TO CALL.
You may determine how you’d like to call the next service, combining visual and audio alerts.
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Visual: display the name or number on the panel;
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Audio: emit an alert sound (beep) or vocalize the call;
EVERYTHING YOUR WAY
Customize the solution for your taste.
GLOBAL AND UNIT SETTINGS
Associate services with specific units, name available services and subservices, manage tickets printing, reset the sequence number and much more to make it adequate to the unit.
USER REGISTRATION
Register system users with different access levels.
QUEUE CUSTOMIZATION
With this module, you can change the screening layout, managing all the service templates and the association with the units.
REAL TIME INDICATORS AND REPORTS FOR THE ADMINISTRATOR
At last, what administrators always wanted: keep up with everything without having to ask anyone for reports.
WAITING ROOM MONITORING
With this module, the administrator keeps up with the unit’s service flow in real time. Each service type is shown as a queue ans it’s possible to view how many customers are waiting for service.
GLOBAL MONITORING
Have a complete view, in real time, of all units and services. Services can be viewed by status with indicators of maximum and average time, amount of tickets emitted and served, online users, in charts or graphics, locally (one unit) or globally.
TEAM PLANNING
Have a better predictability by simulating scenarios to adequate the structure and personnel. By analyzing the average of services concluded per attendant and the metrics set by the administrator, the system will simulate scenarios and calculates how many attendants will be necessary so that the unit can comport the volume of solicitations, dimensioning the personnel, if necessary.
EVALUATION OF ATTENDANTS PERFORMANCE
Evaluate the performance of each attendant individually, based on services provided.
VOICE RECORDING
With this module, the dialogue between attendant and customer is recorded, so that it can be accessed for eventual audits.
GRAPHICAL REPORTS
Have on hand analytical, statistical and graphical reports about the services, essential to help making decisions about where to invest for improvement.
ACCORDANCE TO THE LEGISLATION
The solution can be customized to have alerts when the waiting or service time exceeds what is legally accepted, avoiding fines and dissatisfaction from customers. Besides being legal, it’s respectful to the costumer.
ONLINE SCHEDULING
We found a way to wait in a line, without being in it.
SCHEDULING ANYTIME AND ANYWHERE
Offer your customer more convenience. Through a link, the customer can access the schedule availability and choose a slot.
At the date and time scheduled, just head to the service station.
ONLINE SCHEDULE MONITORING
Manage the Online Scheduling, monitoring services concluded, in addition to being able to transfer, cancel reactivate or mark as present.
SCHEDULING SERVICES ACCORDING TO OCCUPATION
Distribute the services by time and date, including future periods, avoiding crowds and annoyance to your customers, caused by the long wait.
SAVE EXCLUSIVE PERIODS FOR SPECIAL PUBLICS
Reserve specific periods to serve special groups like the elderly, pregnant women, people in risk groups or other special conditions.
KEEP YOUR TEAM INTEGRATED AND MOTIVATED
Maintain communication channels with your team for the information to flow.
CHAT
Through this online chat module, the administrator and system users can communicate online. The conversations can be stored and converted into reports.
NOTIFICATIONS
Include general messages to be displayed on the Service module for all the attendants, for a period of your choice.
SERVICE SATISFACTION SURVEY
A sprinkle that gets high evaluation for any service management system
The best moment to evaluate the service is right after it happens. DIGA’s GAF has options to stimulate the service evaluation, generating a valuable possession for your company.
SERVICE SATISFACTION SURVEY
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QR Code: printed on the ticket
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SMS: sent directly to the registered number
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Whatsapp: sent directly to the registered number
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Opiniometro: DIGA’s exclusive device, installed on the attendants desk, on which your customer may evaluate the service right after its conclusion
AVAILABLE MODELS
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CSAT (great, good, regular, bad)
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NPS (Net Promoter Score)
DIGA’S VIDEO SERVICE: IT’S HUMANIZED SERVICE
It’s much more than videochat.
SERVICE SCHEDULING
The video service can be scheduled or solicited, waiting in a digital queue.
HIGHER RATE OF CONCLUDED SERVICES
Documents are sent right away, avoiding pendencies.
FASTER SERVICES
The connection through video also helps the understanding between customer and attendant, reducing service time.
AUTO REGISTRATION
The video services are registered and generate performance indicators for detailed analysis.
TRACEABILITY
All video services are recorded and auditable. With a unique protocol number, it’s possible to access the recordings, transferred files and other information.
More about DIGA's VIP - Video Service with KPI.
OTHER BENEFITS BROUGHT BY DIGA’S GAF
Strategic information for directing institutional media content according to the public’s interest.
Alerts through e-mail or SMS, when waiting or service time is longer than the acceptable.
Dashboard with customized information.
Remote and centralized management of the whole system.
Access control with permission levels.
Accessible by mobile devices.
