DO YOU KNOW THAT EYE-TO-EYE CONTACT, THAT ONLY HAPPENS ON SERVICES IN-PERSON? WE TOOK IT TO THE DIGITAL WORLD.
It sounds like magic, but it’s not. It’s DIGA’s technology.
Through the Hybrid Channel concept, DIGA’s Video Service Solution with KPI – VIP offers better humanization of digital service channels of your company.
IT’S MUCH MORE THAN SERVICE TRHOUGH VIDEO. IT’S VIP.
There are many applications for video conferences. But none of them was thought to make service management easier and more organized. We thought about every detail while designing DIGA’s VIP solution, to make it easier, faster and enchanting for the users, either the customers, attendants or management.
UNIQUE
EXPERIENCE
Your customer with a more humanized service, easy to use, with eye-to-eye contact and the convenience of being served from anywhere.
TRACEABILITY FROM BEGINNING TO END
From recording the service to automated registration of KPI, all the information can be consulted at any time, for analysis or auditing.
HIGHER TEAM PRODUCTIVITY
Conveniences such as sharing documents during the video service and the automated registration of KPI contribute for increasing the number of services concluded.
OPTIMIZED TEAM DISTRIBUTION
With the VIP solution, it’s possible to distribute your service team, focusing more attendants where there is a higher demand, without the need to physically relocation.
TRACEABILITY FROM BEGINNING TO END
From recording the service to automated registration of KPI, all the information can be consulted at any time, for analysis or auditing.
NEW
POSSIBILITIES
New possibilities such as virtual in-person attendant and service cabins are possible with the VIP solution, making service even more innovative.
YOUR CUSTOMER DESERVES A VIP SERVICE
MORE THAN SERVICE, CUSTOMER UNDERSTANDING
-
Strengthen the connection with your customer with eye-to-eye contact;
-
Delete misinterpretations caused by lack of intonation in written channels;
-
Identify your customer’s emotional manifestations to guide the service;
-
Create services by style: your customer will be able to choose the type of attendant they most identify with.
MORE CONVENIENCE
-
Much easier to use: no need to download apps or passwords.Just access the link, identify yourself and that's it!
-
Position indicator in the virtual queue;
-
It is possible toschedule the video appointment in advance;
-
With video service, your customer does not need to travel, they can be served anywhere;
-
The service takes place with greater privacy;
-
It is possible to provide services in pounds, valuing inclusion.
DREAM PRODUCTIVITY: MORE EFFICIENCY WITH LESS WORK
A SINGLE PLATFORM THAT GATHERS ALL THE RESOURCES
-
The automation of service records speeds up and standardizes the storage of information, allowing the attendant to have more focus on the service itself;
-
The transferring of files during the video service raises the number of services concluded, eliminating pending issues due to posterior document transfers;
-
With services being concluded faster, the service capacity of the company rises.
OPTIMIZATION OF THE COMPANY’S SERVICE RESOURCES
-
Smartly distribute the queue to the team members, regardless of their location, reducing the lines and the idleness;
-
Reduce the team’s travelling costs: everything can be done remotely;
-
Replace in-person for virtual queues;
-
In-person queues tend to be shorter, requiring less room at the physical service stations.
THE COMMUNICATION IS IMPROVED
-
The video service for communicating between branches or sections of a company speeds up, simplifies and saves resources (avoids moving around);
-
Strengthen relationships with customers and suppliers, with the eye-to-eye contact provided by the video service.
UPDATED, COMPLETE AND GATHERED INFORMATION FOR MANAGEMENT
A COMPLETE VIEW WITH PERFORMANCE INDICATORS FOR THE MANAGER
-
All services are recorded with duration and other information so that performance can be monitored;
-
Generation of reports with monitoring metrics for the manager.
SERVICE TRACEABILITY
-
The service is 100% traceable: retrieve everything from information such as date, time of service, waiting and completion to the recording of the service itself;
-
Security: all service information can be easily accessed, whether requested by the customer or the manager;
-
Ease of auditing services.
VIRTUAL IN-PERSON SELF SERVICE KIOSK
SO MUCH TECHNOLOGY IN A SINGLE DEVICE
-
With the Virtual In-person Attendant, its possible to have virtual service stations, even at in-person service locations;
-
It’s possible to create itinerant advanced service stations;
Videocam
Pinpad
Handset
Voice service
Printer
thermal
Document Scanner
